Frequently Asked Questions (FAQ)

Ordering & Customization

1. How do I place an order?

You can place an order directly through our website. Select your desired product, provide customization details (if applicable), and proceed to checkout.

2. Can I request a custom design?

Absolutely! We specialize in custom designs. If you have a specific request, please contact us before ordering to discuss your vision.

3. Will I see a proof before my order is made?

Yes! For custom designs, we provide a proof for approval before production begins. Please review carefully, as we do not offer refunds on approved designs.

Production & Shipping

4. What is your turnaround time?

Our standard processing time is 3-4 business days before shipping.

5. Do you offer rush orders?

Yes! We offer Rush Shipping for $35.10, which prioritizes your order for faster delivery.

6. Which shipping carriers do you use?

We use reliable carriers to ensure timely delivery. A tracking number will be provided once your order ships.

Returns & Refunds

7. Do you accept returns or exchanges?

Since our items are custom-made, we do not accept returns or exchanges. However, if there is an issue with your order, please contact us within 48 hours of delivery.

8. What if my item arrives damaged?

If your order arrives damaged, please contact us within 48 hours with photos of the item and packaging so we can assist you.

Other Questions

9. Do you offer bulk or wholesale pricing?

Yes! If you're interested in bulk orders, please reach out to us for pricing and details.

10. How can I contact you?

You can reach us via email or through our website’s contact form. We typically respond within 24-48 hours.